Configure the programmable keys of telephone devices associated to company members

The number of available programmable keys depends on the type of telephone device.

A key can be programmed for:

• Speed dial: to reach a company member, hunt group or external number
• Supervision: to supervise the state of a company member and to intercept his incoming calls
  Note: A hunt group cannot be supervised via a programmable key. Only incoming calls are supervised. Clicking on an idle supervision key will call the supervised user.
• Forward: to forward incoming calls to a company member, hunt group or external number
• Headset: to use the headset instead of the handset, if plugged
• Audio Hub: to use the telephone device as a USB audiohub for the computer of the company member

To configure programmable keys for a company member:

1. From the Rainbow application, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Members.
4. In the right panel of the window, click on the Members tab.
5. Click on the target company member.
6. In the pop-up window which opens, select the Prog. keys tab, then the Device tab.
7. Click on the target box and configure:
   
   • The key type: Speed dial, Supervision, Forward, Headset or Audio Hub
   • If Speed dial or Forward is selected, the destination type: Member, Hunt group or External number
     
   • If Hunt group is selected, the target hunt group and name (i.e. label of the programmable key)
   • If External number is selected, the public number of target external user and name (i.e. label of the programmable key)
   • If Member is selected, the target company member and name (i.e. label of the programmable key)
   Note:

   • Use the search by name to select the member as destination of the programmable key.
   • Only members configured with an extension number can be selected.
8. Click on Update.
   A speed dial key is identified by icon.
   A supervision key is identified by icon.
   A forward key is identified by icon.
   Example of programmable key configuration:
9. Click on Apply to validate changes.