Rainbow allows you to initiate and participate in real-time voice or video conversations directly through the web browser or the Rainbow app, leveraging the communication capabilities provided by the Rainbow platform without the need for separate software installations.
Note: Before calling someone, they must be a part of your network. Learn more.
Note: Configure your audio and video devices. Learn more.
Make a Web Call
Rainbow allows you to make audio or video web calls depending on your device configuration.
Note: You can only initiate a conversation with a contact who is available. For more information, please consult articles about the Presence. Learn more.
- Select the contact you want to call.
- Select "
Rainbow Call" menu on the right in the Top bar (green button) or on the contact in the recent conversation list when you hover over the contact, to open the Rainbow call menu.
- Select "
Audio" to make an Audio call or "
Video" to make a Video call.
- The call is initiated. You hear the ringing while waiting for your correspondent to answer the call. You can hear and/or see your correspondent once they have answered the call.
- Select the contact you want to call.
- Select "
Calls" space history, to open the Rainbow call menu.
- Select "
- The call is initiated. You hear the ringing while waiting for your correspondent to answer the call. You can hear and/or see your correspondent once they have answered the call.
Tips: You can add your personal contact as Favorite. Learn more.
Take a Web Call
Rainbow allows you to take audio or video web calls depending on your device configuration.
When you receive an incoming call, a pop-up is displayed, allowing you to answer the call in either video (by selecting " Answer in video" button) or audio (by selecting "
Answer in audio" button), as appropriate.
You can also select the "Send message" button, to reject the call by sending a predefined message ("I'll call you right back.", "Sorry, I'm in a meeting right now.") or any other message through Rainbow's instant messaging ("Other").
Additionally, there's an option to decline the call by selecting the "Decline" button.
When you receive an incoming call, a pop-up is displayed, allowing you to answer the call in either video (by selecting " Answer in video" button) or audio (by selecting "
Answer in audio" button), as appropriate.
You can also select the "Send message" button, to reject the call by sending a predefined message ("I will call back as soon as I can.", "Sorry, I am in a meeting.") or any other message through Rainbow's instant messaging ("Send a message").
Additionally, there's an option to decline the call by selecting the "Decline" button.
During a Web Call
During a video or audio web call, you can mainly do the following:
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View the conversation in full screen.
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Exit the full screen.
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To maximize the conversation window, close the contact information panel.
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To access instant messages, contact details, and shared documents with your contact, open the contact information panel.
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Open text messaging with your correspondent to share more information such as images or documents.
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Consult all documents sent to and received from your contact.
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Turn your microphone on/off.
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Turn your camera on/off.
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Share your screen, window, or web browser tab.
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Put or retrieve your correcpondant on hold.
- Consult or send messages to another contacts by delecting a contact. Select the active conversation to go back to the conversation window.
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End the conversation.
Next steps: Share your screen, window, or web browser tab. Learn more.
During a video or audio web call, you can mainly do the following:
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Turn your speacker on/off.
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- You can also send messages to other contacts by opening their conversation windows during a Webcall.
- If you want to switch to the out-camera, select "
Switch Camera" from the "
More action" icon
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Put your Correspondent on Hold
During Web Call, you can put your correspondent on hold at any time.
- Select the "
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Select the "
Share your Screen
During Web Call, you can share your entire screen, an application window or a tab of your web browser.
- During conversation, select the "
- Select "Entire screen" to share your entire screen of your computer. You share your screen but keep the control of your computer.
Select "Window" and an application to share only the application window.
Select "Web browser tab" (for example "Chrome tab" in case you are using Chrome as web browser). Rainbow displays all web pages opened in the browser (tab). Select the page to share. - A pop-up is displayed to indicate that you are sharing the whole screen, an application window or a web browser tab. You can hide this pop-up by clicking on "Hide".
- Stop sharing by clicking on the " Stop sharing" of the pop-up, or by selecting the "
Stop desktop sharing" button, or by ending the conversation
Consulting the Call history
You can view the calls history with a contact directly in the information area of the contact:
- Select a contact in the recent conversation list or by using the search interface or in the "
Contacts" tab.
- Open the call history by selecting the "
Calls" tab in the information area of your contact.
You can also open the " Calls" tab to view and manage your entire call history:
- Select the "
Calls" tab. The number of missed calls is displayed on the "Calls" icon:
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By default, your call history is displayed in a "Condensed" view, meaning that the latest received, dialed, or missed call for each contact is shown. You can view the call history in an "Extended" manner, which displays all calls sorted chronologically, by clicking on the "
Extended" option.
Your call history is condenced displayed for each contacts. -
Use filter to display "All" calls, only "Missed" calls or "Voicemails".
All incoming, outgoing, missed or unanswered calls are displayed in the call log:
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Answered outgoing calls.
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Unanswered outgoing calls.
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Answered incoming calls.
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Unanswered incoming calls (missed calls).
Open the " Calls" tab to view and manage your entire call history:
- Select the "
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By default, your call history is displayed in a "Condensed" view, meaning that the latest received, dialed, or missed call for each contact is shown. You can view the call history in an "Extended" manner, which displays all calls sorted chronologically.
Tap the "Details" icon to see the call history details with this contact. Your call history is condenced displayed for each contacts.
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All incoming, outgoing, missed or unanswered calls are displayed in the call log:
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